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Shuperb

While we will always do our utmost to assist in these situations, we cannot guarantee order cancellations. Please note that once an order has been dispatched, we are unable to cancel or make any amendments.To request a cancellation, please call us on 0116 326 0605 between 9:30 AM and 2:30 PM, Monday to Friday. Alternatively, you may contact us via email <a href="mailto:help@shuperb.co.uk" id="isPasted">help@shuperb.co.uk</a> You can also request a cancellation via our track and manage order tool, which can be found at the top of our <a href="https://shuperb.gorgias.help/en-GB">Help Centre page</a> or in our live chat on the website.&#xA0;

While we will always do our utmost to assist in these situations, we cannot guarantee order cancellations. Please note that once an order has been dispatched, we are unable to cancel or make any amendments. To request a cancellation, please call us o

How do I cancel my order?

Order Information

How can I track my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What will happen when I place my order online?

Can I have my order delivered to an address other than my home address, such as work or a friend’s?

How long does delivery take?

How much does shipping cost?

My order was marked delivered but it’s not here!

What happens if my package is lost or arrives in a damaged state?

Do I have to pay duty & tax?

Additional Delivery Information

Do you offer free shipping?

What happens if there’s no-one in when my parcel is delivered?

Delivery Information

How do I make a return (UK)?

International Returns

Can I return my order for an exchange?

Can I change my store credit to a refund?

What is your return policy?

Non- Returnable

Rejected Returns

Additional Returns information

Can I still return if I am outside the return period?

How much does it cost to return?

Faulty items

I want to return but I don't have the original packaging/box

Returns Information

How do I apply promo/discount codes?

Return to sender

Returning sale items

How do I cancel my membership/subscription?

Additional Information

How do I track my order?

Can I upgrade my shipping?

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

Frequently Asked Questions

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?Updated 3 months ago