What happens if there’s no-one in when my parcel is delivered?Updated 3 months ago

If your item was sent via Royal Mail, you should have been left a "red" card.  You may rearrange a delivery date, collect from your post office or collect from your local sorting office.  You will need to follow the instructions left on the calling card from the Royal Mail.

We also allow you to nominate a safe place when checking out.  A safe place is a nominated safe area that your parcel may be left at in the event that you are not in to accept delivery.  Please note leaving your parcel in your designated safe place is at the discretion of the delivery driver and at your own risk.

If your item was sent by courier (Parcelforce/DPD/TNT) and you were not in to receive the item, the courier will leave you a card.  You can rearrange your delivery online or have the item delivered to your local post office where you can collect at your convenience.