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<p id="isPasted">If your parcel has not been delivered due to issues with the courier, you may be entitled to request a refund for non-delivery. Our finance department will process this request as swiftly as possible, typically within the standard timescale.&#xA0;</p><p>Please contact our team by email <a href="mailto:help@shuperb.co.uk">help@shuperb.co.uk</a> or phone 0116 326 0605 so that we can assist you further. Please note that if your courier has provided proof of delivery we will need to assess the situation further regarding your eligibility for a refund, rest assured we will explore every potential solution to help you locate your parcel. &#xA0;</p>

If your parcel has not been delivered due to issues with the courier, you may be entitled to request a refund for non-delivery. Our finance department will process this request as swiftly as possible, typically within the standard timescale. Please c

What if my parcel is not delivered, and I want a refund?

Refund Information

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

How do I track my order?

Can I upgrade my shipping?

Frequently Asked Questions

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Non- Returnable

Additional Returns information

Can I still return if I am outside the return period?

Returns Information

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

How do I cancel my order?

How can I track my order?

How long will it take for my order to arrive?

Order Information

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

What if my parcel is not delivered, and I want a refund?Updated 3 months ago