Additional Returns informationUpdated 3 months ago

If the original box or bag of a returned item is damaged by the customer, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note.
Please note: This does not apply to the mailing bag, only item packaging.

SALE ITEMS

If you purchased any item(s) as part of a deal, e.g. 2 for £30, and decide to return part of your purchase to us for a refund, we will refund you the amount based on the item(s) you have decided to keep.
Alternatively, if you decide to return a multi-buy item for an exchange, we will only permit the item to be exchanged for an item within the same promotional group. For instance, if you are returning one pair of shoes from a 2 for £30 deal, you may only select another item/size/colour from within the same collection.