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Delivery Information

What happens if my order is delivered late?

We strive to have all orders dispatched and delivered on time. However, delays can occur due to circumstances beyond our control after the order is handed to the courier. In such cases, while we regret the inconvenience, it is recommended that you re

What can I do if my tracking hasn't updated?

If your tracking information has not updated, within 24 hours of dispatch, it might indicate a delay or possible misplacement of the parcel. In such cases, we recommend contacting the courier directly for additional insights. Alternatively, reach out

What happens if my order is showing Return to Sender?

RETURN TO SENDER. In the event that your item is returned to sender prior to delivery, a £5 charge will apply. Depending on the reason for return, we may be able to take a £5 payment and resend the item to you. Alternatively, we would need to refund