Returns Information
How do I make a return (UK)?
1. Returns WindowYou have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered. 2. Returns LabelTo make your return
International Returns
Returning your order. For orders outside of the UK, items must be returned unworn and in their original packaging to the returns address provided below. The return will need to be posted within 30 days of being received and clearly labelled as 'RETUR
Can I return my order for an exchange?
To return an item, please use our Returns Portal by selecting the "Return" option at the top of our Help Centre page. You can also start this from our easy to use 'Track and Manage order' tool found in our live chat on the website. You'll also have t
Can I change my store credit to a refund?
If you selected a store credit through our returns portal and would now like to change this to a refund, please contact our Customer Service team within 28 days of the store credit being issued. Requests made outside of this timeframe cannot be proce
What is your return policy?
You have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered. We offer an extended return period over the Christmas
Non- Returnable
Please choose carefully when purchasing socks and underwear as we will not accept exchanges or returns for change of mind, due to hygiene purposes. This applies to socks sold individually, as part of a multi-pack or any included in a gift set, and al
Rejected Returns
All of the following will be held in our warehouse for 30 days before being disposed of:. We will always attempt to establish contact with the customer in these cases, with a view to returning the item to them if such a course of action is reasonable
Additional Returns information
If the original box or bag of a returned item is damaged by the customer, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note.Please note: This does not apply to the m
Can I still return if I am outside the return period?
If your order is not returned within the 30-day return period outlined in our return policy, we will unfortunately be unable to offer a refund or exchange. However, we’d be happy to discuss the option of issuing a store credit. Please contact a membe
How much does it cost to return?
There is a £2.99 charge for using our returns label. This will not be charged upfront, but will be deducted from the total of your refund. We do offer one free exchanger per order and the return will not be charged.
Faulty items
Faulty Items. All goods which are suspected to be faulty should be reported to our Customer Services team at [email protected]. Please include images of the fault. Please do not continue to wear the item or attempt to repair it as this may invalidat
I want to return but I don't have the original packaging/box
If the original box or bag of a returned item is damaged (excluding transit damage) or missing, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note. Please note: This