Fill in our contact form & our team will be back with you as soon as possible to help.

Drop us a phone call if you'd like to chat through your query.

Shuperb

If you would like to request an exchange for your return, please email our customer service team at <a data-start="174" data-end="192" rel="noopener">help@shuperb.co.uk</a> with the details of the item you wish to exchange it for.Our team will be happy to help assist you with this.&#xA0;We do offer one free exchange, per order.&#xA0; For any further questions, please do not hesitate to reach out to our team.&#xA0;

If you would like to request an exchange for your return, please email our customer service team at help@shuperb.co.uk with the details of the item you wish to exchange it for. Our team will be happy to help assist you with this. We do offer one free

Can I return my order for an exchange?

Returns Information

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

How do I track my order?

Can I upgrade my shipping?

Frequently Asked Questions

How can I return an item I purchased?

International Returns

What is your return policy?

Non- Returnable

Additional Returns information

Can I still return if I am outside the return period?

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?

How can I track my order?

How long will it take for my order to arrive?

Order Information

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

Can I return my order for an exchange?Updated 3 days ago