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If your order is not returned within the 30-day return period outlined in our return policy, we will unfortunately be unable to offer a refund or exchange. However, we&#x2019;d be happy to discuss the option of issuing a store credit. Please contact a member of our customer service team for further assistance.

If your order is not returned within the 30-day return period outlined in our return policy, we will unfortunately be unable to offer a refund or exchange. However, we’d be happy to discuss the option of issuing a store credit. Please contact a membe

Can I still return if I am outside the return period?

Returns Information

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

How do I track my order?

Can I upgrade my shipping?

Frequently Asked Questions

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Non- Returnable

Additional Returns information

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?

How can I track my order?

How long will it take for my order to arrive?

Order Information

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

Can I still return if I am outside the return period?Updated 3 months ago