How can I return an item I purchased?Updated 3 days ago
How To Return
1. Returns Label
To make your return process hassle-free, you can generate a returns label using the button below. This label covers up to 20kg in weight. Max combined length and circumference cannot exceed 61 x 46 x 46 cm.
2. Exchanges
We offer 1 free exchange per order. If you are returning an item for an exchange, please refer to the exchange section.
3. How to Initiate a Return:
Ensure your return items are in their original condition with all tags and packaging intact.
Visit the Return Label Generator to create your return label.
Pack your items securely and attach the label to the outer package.
Drop off your package at your nearest Royal Mail Parcel Shop or arrange for a collection through the Return Label Generator link at the bottom of this page.
Please note, . A £2.99 fee will be deducted from your refund to cover your returns postage if you choose to use our returns label.
Our £2.99 label will cover the cost of up to 2 items being returned.
Example, 4 items returned with one label will cost £5.98.