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Please use the tracking reference included in your dispatch email to check the status of your delivery via the relevant courier&#x2019;s tracking website.Alternatively, please use the tracking tool shown on our live chat service.&#xA0;If you experience any issues or need assistance, please don&#x2019;t hesitate to contact our customer service team &#x2014; we&#x2019;re always happy to help.

Please use the tracking reference included in your dispatch email to check the status of your delivery via the relevant courier’s tracking website. Alternatively, please use the tracking tool shown on our live chat service. If you experience any issu

How can I track my order?

Order Information

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

How do I track my order?

Can I upgrade my shipping?

Frequently Asked Questions

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Non- Returnable

Additional Returns information

Can I still return if I am outside the return period?

Returns Information

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?

How long will it take for my order to arrive?

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

How can I track my order?Updated 2 months ago