Order Information
How can I track my order?
Please use the tracking reference included in your dispatch email to check the status of your delivery via the relevant courier’s tracking website. Alternatively, please use the tracking tool shown on our live chat service. If you experience any issu
How do I cancel my order?
While we will always do our utmost to assist in these situations, we cannot guarantee order cancellations. Please note that once an order has been dispatched, we are unable to cancel or make any amendments. To request a cancellation, please call us o
Can I edit or add anything to my order?
If your order hasn’t been dispatched yet, we’ll do our best to assist you. Please get in touch with our Customer Service team as soon as possible using the contact details found at the bottom of our Help Centre page.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance at [email protected]. Include a photo of the item received and the name of the missing item(s). Please double
What will happen when I place my order online?
When you’ve placed your order, you’ll get emails at each of the following stages:
Can I have my order delivered to an address other than my home address, such as work or a friend’s?
Yes, you can ask for your order to be delivered to an address that is different to your home address when you go through the checkout process. Please ensure your "billing address" is the same address as to which your payment card is registered. We re