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Shuperb

While we will always do our utmost to assist in these situations, we cannot guarantee order cancellations. Please note that once an order has been dispatched, we are unable to cancel or make any amendments.To request a cancellation, please call us on 0116 326 0605 between 9:30 AM and 2:30 PM, Monday to Friday. Alternatively, you may contact us via email <a href="mailto:help@shuperb.co.uk" id="isPasted">help@shuperb.co.uk</a>

While we will always do our utmost to assist in these situations, we cannot guarantee order cancellations. Please note that once an order has been dispatched, we are unable to cancel or make any amendments. To request a cancellation, please call us o

How do I cancel my order?

Order Information

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

How do I track my order?

Can I upgrade my shipping?

Frequently Asked Questions

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Non- Returnable

Additional Returns information

Can I still return if I am outside the return period?

Returns Information

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How can I track my order?

How long will it take for my order to arrive?

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

How do I cancel my order?Updated 3 months ago