Fill in our contact form & our team will be back with you as soon as possible to help.

Drop us a phone call if you'd like to chat through your query.

Shuperb

To find your perfect fit every time, follow these quick steps: Size Guide: Check the size guide on each product page for specific measurements. Measure Your Feet: Measure your foot length and consider width too. Read Reviews:&#xA0;Customer reviews offer insights into sizing and comfort. Contact Us:&#xA0;Reach out to our customer support team for personalised assistance.&#xA0; A well-fitted shoe ensures comfort and satisfaction, so if needed, you can return your order to us for an exchange by heading over to our returns information shown in the Help Centre.&#xA0;

To find your perfect fit every time, follow these quick steps:Size Guide: Check the size guide on each product page for specific measurements.Measure Your Feet: Measure your foot length and consider width too.Read Reviews: Customer reviews offer insi

How do I find the right size for me?

Frequently Asked Questions

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I track my order?

Can I upgrade my shipping?

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Non- Returnable

Additional Returns information

Can I still return if I am outside the return period?

Returns Information

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?

How can I track my order?

How long will it take for my order to arrive?

Order Information

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

How do I find the right size for me?Updated 3 months ago