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Frequently Asked Questions

What materials are your shoes made from?

At Shuperb, our shoes are crafted from a diverse range of materials, depending on the specific brand and style you choose. For complete transparency, we provide detailed lists of all materials on each product page. Your comfort and satisfaction are o

Are there any special care requirements for your products?

Absolutely! We provide specific care instructions tailored to each product's needs. For suede shoes, you may use a suede brush to maintain texture. Additionally, some of our styles are machine washable, and you'll find these details outlined in the p

Is a specific product in stock?

All our available products are showcased on our website. We have a policy of not withholding stock, so everything you see online is the complete extent of what we have in stock. If a product is displayed on our website, it means it's available and re

Do you re-stock products that are currently out of stock?

We do restock items that have temporarily gone out of stock. To make sure you don't miss out, we recommend signing up for our "Back in Stock" notifications. By doing so, you'll receive an email notification as soon as the item is available again, all

How do I find the right size for me?

To find your perfect fit every time, follow these quick steps:Size Guide: Check the size guide on each product page for specific measurements.Measure Your Feet: Measure your foot length and consider width too.Read Reviews: Customer reviews offer insi

How do I track my order?

To track your order, please use the tracking reference number included in your dispatch confirmation email. Alternatively, you can use our tracking tool available in the Help Centre or access it via the 'Manage Order' option in our live chat service.

Can I upgrade my shipping?

Once an order has been placed, we cannot guarantee changes, but we’ll always do our best to help. Please contact a member of our customer service team as soon as possible.