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<p>To track your order, please use the tracking reference number included in your dispatch confirmation email.</p><p>Alternatively, you can use our tracking tool available in the Help Centre or access it via the &apos;Manage Order&apos; option in our live chat service.</p>

To track your order, please use the tracking reference number included in your dispatch confirmation email. Alternatively, you can use our tracking tool available in the Help Centre or access it via the 'Manage Order' option in our live chat service.

How do I track my order?

Frequently Asked Questions

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

Can I upgrade my shipping?

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Non- Returnable

Additional Returns information

Can I still return if I am outside the return period?

Returns Information

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?

How can I track my order?

How long will it take for my order to arrive?

Order Information

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

How do I track my order?Updated 3 months ago