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Please choose carefully when purchasing socks and underwear as we will not accept exchanges or returns for change of mind, due to hygiene purposes. This applies to socks sold individually, as part of a multi-pack or any included in a gift set, and also includes slipper socks.Footwear which has been customised is also strictly non-returnable. This includes, but is not limited to additional heel height or rubber grip soles being added.We are unable to refund &#x2018;IMBOX Essential Pre-Applied Protection Spray&apos;. With regards to this, the item itself will be refunded but the cost of the &#x2018;IMBOX Essential Pre-Applied Protection Spray&#x2019; cannot be refunded.

Please choose carefully when purchasing socks and underwear as we will not accept exchanges or returns for change of mind, due to hygiene purposes. This applies to socks sold individually, as part of a multi-pack or any included in a gift set, and al

Non- Returnable

Returns Information

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

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Can I upgrade my shipping?

Frequently Asked Questions

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Additional Returns information

Can I still return if I am outside the return period?

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?

How can I track my order?

How long will it take for my order to arrive?

Order Information

What happens if my order is delivered late?

What can I do if my tracking hasn't updated?

What happens if my order is showing Return to Sender?

Delivery Information

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

Non- ReturnableUpdated 3 months ago