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<p>If your tracking information has not updated, within 24 hours of dispatch, it might indicate a delay or possible misplacement of the parcel. In such cases, we recommend contacting the courier directly for additional insights. Alternatively, reach out to us with the parcel details, and we will take this up with the courier on your behalf to resolve the issue.</p>

If your tracking information has not updated, within 24 hours of dispatch, it might indicate a delay or possible misplacement of the parcel. In such cases, we recommend contacting the courier directly for additional insights. Alternatively, reach out

What can I do if my tracking hasn't updated?

Delivery Information

What materials are your shoes made from?

Are there any special care requirements for your products?

Is a specific product in stock?

Do you re-stock products that are currently out of stock?

How do I find the right size for me?

How do I track my order?

Can I upgrade my shipping?

Frequently Asked Questions

How can I return an item I purchased?

International Returns

Can I return my order for an exchange?

What is your return policy?

Non- Returnable

Additional Returns information

Can I still return if I am outside the return period?

Returns Information

How long does it take to receive a refund after returning an item?

Can a refund be issued as store credit instead?

What should I do if I returned an item but have not received a refund?

What if my parcel is not delivered, and I want a refund?

Refund Information

How do I cancel my order?

How can I track my order?

How long will it take for my order to arrive?

Order Information

What happens if my order is delivered late?

What happens if my order is showing Return to Sender?

How do I apply promo/discount codes?

Do I need to pay duty and tax fees?

Additional Information

What can I do if my tracking hasn't updated?Updated 3 months ago